Howden AeroFlow Privacy Policy
Last updated: March 2026
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Contact information: Name, email address, phone number, company name, and job title provided through inquiry forms
- Technical information: Project specifications, application requirements, and product preferences submitted via consultation requests
- Usage data: Pages visited, time spent on pages, referring URLs, browser type, and IP address collected through standard web analytics
- Cookies: Session identifiers and preference data stored on your device
2. How We Use Your Information
We use collected information to:
- Respond to technical inquiries and provide engineering quotations
- Process orders, spare parts requests, and service appointments
- Send product updates and technical bulletins relevant to your stated interests
- Improve website functionality and user experience
- Comply with legal obligations and enforce our terms of service
3. Data Sharing
We do not sell your personal information. We may share data with:
- Regional distributors and service partners to fulfill your inquiry (with your consent)
- Service providers who assist with website hosting, analytics, and email delivery
- Legal authorities when required by applicable law
4. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal information. However, no method of electronic transmission or storage is 100% secure.
5. Data Retention
We retain contact information and inquiry records for as long as necessary to fulfill the purposes described in this policy, typically up to 5 years from your last interaction. You may request deletion at any time.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to or restrict processing of your data
- Withdraw consent for marketing communications
7. Cookies
Our website uses cookies for session management, analytics, and user preference storage. You can control cookie settings through your browser. Disabling cookies may affect website functionality.
8. International Transfers
As a global company with offices in multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for all international data transfers.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates the most recent revision.
10. Contact
For privacy-related inquiries, contact our Data Protection Officer at [email protected].